Privacy Policy

01 Information We Collect

Teloy Technologies collects only the information necessary to provide consultation, engineer software products, execute commercial contracts, and improve our web platform:

• Inquiry & Contact Data: Name, work email address, company name, telephone number, and project briefs submitted via our consultation forms or emails.
• Client Account & Project Assets: Technical documentation, system architecture credentials, API keys, and repository collaborator access provided during project execution.
• Technical & Usage Analytics: IP address, browser type, device identifiers, referring URLs, operating system, and interaction timestamps captured via privacy-focused analytics.

02 How We Use Your Data

We process collected data exclusively for legitimate commercial and engineering purposes:

• To respond to project inquiries, prepare proposals, and schedule technical consultations.
• To design, engineer, test, deploy, and maintain software deliverables under contract.
• To manage billing, issue milestone invoices, and process secure payments.
• To monitor platform performance, mitigate cybersecurity risks, and protect against fraudulent activities.
• To send periodic architectural dispatches or product updates (only where explicit opt-in consent is provided).

03 Legal Bases for Processing

Under applicable international data protection regulations, we process personal data under:

• Contractual Necessity: Where processing is necessary to fulfill our service contract or enter into an engagement agreement with you.
• Consent: Where you have granted explicit permission (e.g., newsletter subscriptions or initial contact requests).
• Legitimate Interests: To improve our engineering systems, secure our infrastructure, and manage client relationships.
• Legal Compliance: To satisfy tax, accounting, statutory, or regulatory obligations in India and destination jurisdictions.

04 Data Sharing & Third-Party Processors

We never sell, rent, or monetize your personal data. We share data strictly with audited third-party service providers and sub-processors who assist in operating our infrastructure:

• Cloud & Hosting Infrastructure: Amazon Web Services (AWS), Vercel, and Cloudflare.
• Code Repositories & Collaboration: GitHub Enterprise, GitLab, and Linear.
• Payment Gateways: Stripe and authorized banking partners (complying with PCI-DSS standards).
• Communication Channels: Google Workspace and official WhatsApp Business Cloud API.

05 Data Security & Encryption

We employ multi-layered technical and organizational safeguards to ensure confidentiality, integrity, and availability of all data:

06 International Data Transfers

As a global digital product agency headquartered in India, data collected may be processed across our secure cloud servers located in India, the European Union, and the United States. Where cross-border transfers occur, we implement Standard Contractual Clauses (SCCs) and stringent data processing agreements ensuring an equivalent standard of protection.

07 Data Retention & Deletion

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide client support, and comply with mandatory financial and statutory retention laws (typically up to seven years for transaction records). Project staging databases and temporary test environments are securely wiped within thirty (30) days of project handover.

08 Your Data Rights

Depending on your location, you hold the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer legally justified.
• Right to Restriction & Objection: Object to processing or request restriction under specific circumstances.
• Right to Data Portability: Obtain your data in a structured, machine-readable format.

To exercise any of these rights, email our Data Privacy Officer at privacy@teloy.in.

09 Cookies & Local Tracking

We use essential cookies strictly required for core navigation, theme preservation (light/dark preference), and performance optimization. We do not deploy invasive third-party cross-site advertising trackers. You can modify cookie preferences through your browser settings at any time.

10 Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer are provided below: