Terms & Conditions

01 Introduction & Acceptance

Welcome to Teloy Technologies ("Teloy", "we", "us", or "our"). By browsing our website (teloy.in) or entering into an agreement for our digital engineering, web development, cloud architecture, AI integration, or design services, you agree to comply with and be legally bound by these Terms & Conditions.

If you are entering into this agreement on behalf of a company or other legal entity, you represent and warrant that you have full legal authority to bind such entity to these terms.

02 Scope of Services & SOW

The specific deliverables, milestones, technical specifications, timelines, and fees for any project shall be defined in an accompanying Statement of Work ("SOW"), proposal, or written engagement agreement executed between Teloy and the Client.

03 Client Responsibilities

To ensure timely execution and peak performance of deliverables, the Client agrees to:

• Provide clear, accurate project requirements, brand assets, APIs, and credentials in a timely manner.
• Designate a qualified primary point of contact authorized to make binding approvals and technical decisions.
• Review and provide consolidate feedback on sprint deliverables within five (5) business days of milestone handover.
• Ensure all materials supplied do not infringe upon any third-party intellectual property rights.

04 Intellectual Property & Code Ownership

Client Deliverables: Upon full and final receipt of all agreed milestone payments, Teloy transfers all right, title, and interest in the custom source code, designs, and bespoke software artifacts created specifically for the Client under the relevant SOW.

Pre-Existing IP & Open Source: Teloy retains ownership of its pre-existing developer tooling, proprietary libraries, starter boilerplate architectures, and open-source packages utilized in the project. The Client is granted an irrevocable, perpetual, royalty-free, worldwide license to utilize such components embedded within their deliverables.

Portfolio Rights: Unless explicitly restricted by an executed Non-Disclosure Agreement (NDA), Teloy reserves the customary right to showcase completed non-confidential project highlights in its digital portfolio and marketing materials.

05 Fees, Invoicing & Payment Terms

Payment terms are structured on an agreed milestone basis or time-and-materials retainer as specified in the SOW. Standard payment terms require:

• An upfront deposit prior to commencement of architectural discovery and sprint initiation.
• Milestone installments due upon completion and review of designated sprint releases.
• Invoices are due within fifteen (15) calendar days of issuance unless otherwise agreed in writing.
• Late payments may be subject to a late fee of 1.5% per month or the maximum permissible by law.

All fees are exclusive of applicable government goods and services taxes (GST) or international withholding levies, which shall be borne by the Client.

06 Post-Launch Warranty & Support

Teloy provides a complimentary thirty (30) day post-launch bug-fix warranty commencing on the formal production go-live date. During this period, Teloy will remediate any reproducible bugs, deviations from the agreed specifications, or critical malfunctions at no extra charge.

07 Confidentiality & Non-Disclosure

Both parties agree to treat all proprietary business data, customer lists, architectural blueprints, trade secrets, and financial details disclosed during the engagement as strictly confidential. Confidential Information shall not be disclosed to any third party without prior written consent, except to authorized employees, contractors, or legal advisors bound by equivalent duties of confidentiality.

08 Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, consequential, special, or punitive damages (including loss of profits, data, goodwill, or business interruption) arising out of or related to this agreement.

Teloy's total aggregate liability under any cause of action shall be strictly limited to the total fees actually paid by the Client to Teloy for the specific project or service milestone giving rise to the claim in the three (3) months preceding the event.

09 Termination & Cancellation

Either party may terminate an ongoing engagement upon thirty (30) days' written notice, or immediately in the event of a material breach not cured within fourteen (14) days of notice.

Upon termination, the Client shall pay for all completed work and pro-rated work in progress up to the effective termination date. Upon receipt of such payment, Teloy will deliver all completed deliverables and source code in its current state.

10 Governing Law & Contact

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any legal dispute, claim, or controversy shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.