Shipping & Delivery Policy

01 Nature of Deliverables

Teloy Technologies specializes in digital product engineering, custom web applications, e-commerce storefronts, AI integrations, and UI/UX design prototypes. Consequently, the vast majority of our deliverables are intangible digital goods, cloud configurations, and software source code.

02 Digital Delivery Methods

Deliverables are securely transferred to the Client through standard enterprise engineering protocols:

• Source Code & Repositories: Transferred directly to the Client's designated GitHub Enterprise, GitLab, or Bitbucket organizational account via branch merges or repository ownership handover.
• Cloud Infrastructure & Staging Builds: Deployed directly to the Client's production or staging cloud infrastructure (AWS, Google Cloud, Vercel, or custom VPS).
• UI/UX Design Assets: Transferred via shared Figma organization projects, including vector component libraries, design tokens, and exportable assets.
• Documentation & Credentials: Encrypted handover documentation, architectural diagrams, and administrator runbooks delivered via secure access vaults.

03 Delivery Timelines & Sprint Milestones

Digital delivery schedules are governed by the sprint milestones set forth in the executed Statement of Work (SOW):

• Sprint Releases: Staging builds are deployed at the end of each two-week sprint cycle for client review.
• Production Go-Live: Final deployment to the live domain occurs following formal staging acceptance and settlement of the pre-launch milestone invoice.
• Delays: In the event of unforeseen technical hurdles, third-party API dependencies, or scope modifications, Teloy will communicate revised delivery timelines at least forty-eight (48) hours in advance.

04 Client Inspection & Acceptance Period

Upon digital delivery of any major milestone or final release, the Client is entitled to a fourteen (14) calendar day inspection window. During this window, the Client may test the deliverables against the agreed functional specifications. If any reproducible issues are detected, they will be remediated in accordance with our warranty policy.

05 Physical Shipping (Merchandise & Hardware)

On select corporate engagements or partner programs, Teloy may ship physical welcome packages, branded corporate merchandise, hardware security keys (e.g., YubiKeys), or signed paper contracts:

• Carriers: Domestic shipments within India are dispatched via premium couriers (Blue Dart, DTDC, or India Post Speed Post). International shipments are routed via DHL Express or FedEx.
• Tracking: A valid tracking consignment number will be provided via email within 24 hours of package dispatch.
• Delivery Times: Domestic deliveries typically arrive within 2–4 business days. International deliveries arrive within 5–10 business days depending on customs clearance.

06 Customs & Import Duties (Physical Items)

For physical welcome merchandise shipped internationally, recipients are responsible for any applicable local import duties, VAT, or customs clearance fees imposed by the destination country's regulatory authorities.

07 Delivery Failure & Access Issues

If you experience issues accessing delivered repositories, staging links, or download archives:

1. Email our technical delivery desk at support@teloy.in with your project reference code.
2. Our DevOps team will verify credential access, regenerate tokens, or mirror the repository within four (4) business hours.

08 Delivery Support Desk

For any questions regarding milestone delivery schedules, physical shipments, or repository access, contact our logistics and fulfillment cell: